Patriot IT's Organization
It is critical for firms providing data center management services to have well-defined management practices coupled with a strong, understandable organization. To assure that its management practices result in quality delivery, the firm employs a continuous improvement approach. The methodology monitors performance to address identified deficiencies. The goal of the investment is to exceed client expectations.
Our efforts have not gone without reward. Most engagements result from repeat business, validating that Patriot IT delivers on what is promised and achieves a high level of superior customer satisfaction.
As can be seen from the graphic the success of the firm's efforts to continuously improve Patriot IT’s management approach:
Provides clients and partners with the ability to easily and immediately contact Patriot IT’s CEO and Founder to confidentially discuss issues of quality, delivery, etc.
Establishes a peer level organizational function, reporting directly to the CEO for Quality Assurance -- validating that attention is paid to quality with defined standards and processes.
A Matrix Organization
Appoints for each specialized area of Patriot IT’s service portfolio, Practice leaders, who have trusted members of the firm -- well-recognized in their field of expertise as both subject matter specialists and project managers
Assigns project managers who are single points of contact for clients and partners